The Consumer Financial Protection Bureau (CFPB) took action against Xerox Business Services, LLC, now called Conduent Business Services, for software errors that led to incorrect consumer information about more than one million borrowers being sent to credit reporting agencies. The company also failed to notify all of its auto lender clients about known flaws in its software that led to the errors. The consent order requires Xerox to pay a $1.1 million civil penalty, explain its mistakes to its lender clients, and fix its faulty software.
Conduent Business Services, LLC provides business process services in digital processing, automation, and analytics worldwide. It offers compliance training, compliance validation, and HR compliance consulting services; and customer experience services, including consulting, customer care analytics and automation, customer retention and relationship management, customer services, customer technical support, inside sales solutions, robotic process automation, and self-care services. The company also provides commercial digital
payment and public services; finance and accounting services, such as consulting, finance as service,
Chief Operating Officer of European Services and Corporate Vice President at Xerox
Age: 64
100 Campus Drive
Suite 200
Florham Park, NJ 07932
United States
Founded in 1988
78,000 Employees
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